Support

What to include

What you did, what happened and what you expected.
Your Framingo version (shown on chrome://extensions) and your Chrome version.
For a recording problem: open Results, press Copy diagnostics and paste the text. It holds numbers and fixed codes only, never a web address or page content.
For a billing problem: the email address on your Stripe receipt.

Please do not send recordings, passwords or your licence key unless I ask for it.

Common questions

I lost my licence key

Email me from the address you used to pay, or include the address on your Stripe receipt. I look up your payment in Stripe and send the key to that address.

I want to cancel

Open the Framingo popup and choose Manage. Uninstalling Framingo does not cancel a subscription. If you can no longer open the popup, email me and I will cancel it.

I want a refund

See the refund policy: refunds are available within 14 days of a payment.

Pro does not turn on after payment, or my key says "used on 3 computers"

One key works on up to 3 computers at a time. A computer that has not checked its licence for 30 days (for example one you reinstalled, reset or no longer have) stops counting by itself. To free a place sooner, choose Remove Pro from this computer in the popup of a computer you no longer use. If you cannot, email me from the address you used to pay and I will free the places. Your other computers take theirs back at their next check.